Return terms

WAIVER OF CONTRACT. REPLACEMENT AND RETURN OF GOODS

1. The Customer shall have no right to waive the purchase and sales contract and return to the Seller the following goods:
1.1. Medical preparations;
1.2. Good quality food products including food supplements;
1.3. Good quality perfumery, cosmetics and toiletry preparations;
1.4. Good quality optics, measurement, control, medical or surgery equipment and devices;
1.5. Good Quality goods, which have been used by the Customer, the Goods, which (or their package) were damaged by the Customer, as well as not full Goods (for instance, if specific Goods’ parts, user instructions or warranty maintenance books are missing, etc.);
1.6. Other Goods, which may be refused to be accepted back by the Seller in accordance with the applicable legal acts.

2. The Goods shall be considered poor quality if their expiry date is overdue, their composition includes ingredients, forbidden under the applicable legal acts, their consistence or other essential features have changed before their delivery to the Customer as the result of inappropriate storage conditions, the Goods are damaged mechanically, the Goods’ package is damaged or there are other Goods’ quality deficiencies.

3. The Customer shall have the right to return the Goods, ordered or purchased at the Online Store, which are not stated in Paragraph 1.1., by waiving the concluded purchase and sales contract with regard to all or a part of the Goods, listed in the Order. In order to use the right, the Customer must:
3.1. No later than within 14 (fourteen) calendar days as of the date of transfer of the Goods to the Customer, notify the Seller on the waiver of the contract, by providing the waiver notice to the Administrator’s e-mail at [email protected]. The waiver notice must be written in a free form. There must be stated the reasons behind the Customer’s decision to waive the contract; and
3.2. No later than within 14 (fourteen) calendar days as of the date of notification on the waiver of contract, as stated in Paragraph 3.1., transfer to the Seller the Goods, together with the Goods’ purchase documents (copy of the payment transfer and/or the VAT invoice), as well as any other documents (for instance warranty maintenance book), if applicable, in the manner, provided in Paragraph 7.

4. The returned or replaced Goods may not be damaged, their labels must be present and not damaged, protective film intact, etc. The Goods must be not used. The Goods must be returned in the original package and in the same full state as received by the Customer, accompanied by the Goods’ procurement evidencing documents, warranty sheets (if issued), user instructions and other accessories. If the Goods’ item is not full, is damaged, disorderly or improperly packed, the Seller may choose to not accept or replace it and not refund the amount, paid by the Customer.

5. The right, provided under Paragraph 3, may be used only by the Customer, who according to the applicable legal acts is considered a consumer, i.e. a natural person, who expresses his/her will to purchase, purchases and uses the Goods for satisfying his/her personal, family or household needs, not relating to his/her business or occupation.

6. Poor quality Goods are replaced or returned in accordance with the applicable legal acts of the Republic of Lithuania at the moment of the Goods’ purchase and these Rules.

7. The Goods may be transferred (returned) to the Seller:
7.1. If the Customer collects the Goods at a Pharmacy, the Goods must be returned to the same Pharmacy;
7.2. If the Goods are delivered to the Customer by a courier service, the Goods’ return conditions shall be coordinated individually, by the Customer applying to the Administrator by e-mail at [email protected] or by free phone number 8 382 33014.

8. In the Goods’ return cases, stated in these Rules, the Seller shall refund the money to the Customer for the paid Goods within 14 (fourteen) calendar days as of the date of return of the Goods, by transferring the respective amount to the Customer’s bank account, deducting the commission fee, stated in Paragraph 6.2, and the Goods delivery charge, stated in Paragraph 6.3 or 6.9. You will find Paragraphs 6.2, 6.3 and 6.4 in the Rules, forwarded to you when you register at the Online Store.

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