Dispatch and delivery

DELIVERY AND COLLECTION OF GOODS

1. The Customer may select one of the following ways of delivery according to the type of ordered Goods:
1.1. Collecting the goods at a chosen Pharmacy – the Customer may collect any Goods, ordered at the Online Store;
1.2. Receiving the ordered Goods through a courier service to the address, stated by the Customer – the Customer may collect the Goods in this way only if the cart does not contain medicine preparations or other Goods, sold only with a doctor’s recipe.

2. In case the Customer chooses to collect the Goods at the Pharmacy, he/she must collect them not later than within 14 (fourteen) calendar days from the moment of receipt of the e-mailed confirmation from the Online Store by the Customer, stating that the Goods’ order is prepared and delivered to the Pharmacy. The Customer may collect the Goods during the Pharmacy’s business hours. The list of Pharmacies and the business hours are provided in the “Pharmacies” section of the Online Store’s website. If the Customer does not collect the Goods within the period above stated, the Administrator shall, without any advance notice, cancel the Goods’ order, terminate the Goods’ purchase and sales contract and, within 14 (fourteen) calendar days, refund to the Customer the paid amount, upon deducting the commission charge, stated in Paragraph 6.2, as well as the Goods delivery fee, stated in Paragraph 6.3.

3. The Goods may be collected only by the Customer or by another person, to whom the Customer has provided the order number. When collecting the Goods at the Pharmacy, the Customer must provide the order number, stated in the order confirmation, received by e-mail. If the Goods are collected not by the Customer him/herself, in his/her Order the Customer must state the full name of the person, who will collect the Goods. Such person must provide his/her valid personal ID document when collecting the Goods at the Pharmacy,

4. If the Customer chooses to receive the ordered Goods through a courier service to the address stated by the Customer, the Goods shall be delivered to the Customer within 2 (two) - 3 (three) business days as of the date of receipt of notification on the payment for the Goods, with the exception of the cases when the Seller does not have the ordered Goods at that moment. The courier service performs Goods’ delivery to the Customer only during business days from 8.00 am till 6.00 pm.

5. The Customer shall collect the Goods at the delivery location, stated during the Goods’ ordering, him/herself or the Goods may be collected by a third person, to whom the Customer provides the order number. If the ordered Goods are collected not by the Customer him/herself, the Customer must state the full name of the person, who shall collect the Goods, in the order. When collecting the Goods, such person must provide to the courier service’s representative the valid personal ID document. When disclosing the order number to a third person, the Customer shall undertake full responsibility and shall not have the right to provide any claims to the Seller as regards the Goods’ delivery to the wrong recipient.

6. When collecting the purchased Goods, before signing the Goods’ delivery documents, the Customer must inspect the state of the Goods’ package, the Goods’ quantity, quality and assortment. If the Customer notices any deficiencies or variance between the order and the actually received batch, the Customer may not accept the Goods and, together with the courier, must fill in the special batch inspection report, stating the noted violations and notify the Administrator by the telephone number or e-mail, provided in these Rules. If the Customer confirms the Goods’ delivery documents without any notes, the Goods shall be deemed delivered in an undamaged package and the Goods’ quantity, quality and assortment shall be considered in correspondence with the order and the conditions of the purchase and sales contract.

7. If the Goods’ delivery is impossible not due to the Seller’s fault (for instance, the Customer when ordering the Goods, has stated wrong address, the Customer or recipient is not found at the stated address, etc.), the Customer does not collect the Goods at the time, agreed upon with the courier service or refuses to accept the Goods, the Seller, without providing an advance notice, may terminate the Goods purchase and sales contract. If, in the case herein stated, the Seller terminates the purchase and sales contract, the Seller shall, within 14 (fourteen) calendar days, return to the Customer the amount, paid for the Goods, upon deducting the commission charge, stated in Paragraph 6.2 as well as the Goods delivery fee, stated in Paragraph 6.9.

8. If the Customer’s basket includes at least one item, the desired quantity of which is not able to be delivered by the Seller within the time period, stated in these Rules, the Administrator shall immediately notify the Customer on the issue by providing the respective notice to the e-mail address or calling the telephone number, stated in the Account and suggest the potential Goods’ delivery period. If the Customer does not agree with the changed Goods’ delivery period, the Customer may refuse the order. In such case, the Seller shall return the amount paid according to the previous order upon deducting the commission fee, stated in Paragraph 6.2. within 14 (fourteen) calendar days as of the date of refusal of the order,

9. The Administrator and the Seller shall not be liable to the Customer for any delays in Goods’ delivery in case such delay occurs due to the fault of the courier service, delivering the Goods.

10. In all cases the Seller and the Administrator shall not be liable to the Customer for any delays of the Goods’ delivery deadlines, if the Goods’ delivery is delayed due to the Customer’s fault or due to any circumstances, for which the Customer is responsible.

11. The Seller shall transfer any amounts, returned to the Customer in the cases above stated, to the bank account, stated by the Customer when providing the respective order, from which the payment for the order was made.

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